Terms of Service

You must provide accurate contact details, keep your password secure and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity that happens under your account.

We may suspend an account that is used for unlawful activity, that puts other customers at risk, or that is unpaid after the notice period described in section 6.

We provide hosting services on a best-effort basis backed by our 99.99% uptime guarantee for hosting plans. Scheduled maintenance is announced in advance in the client area where it is likely to be noticeable.

Resources described as unmetered apply to bandwidth and traffic only, and are subject to fair use. CPU, RAM, storage and mailbox limits listed on a plan are hard limits.

Domain registration, renewal and transfer are performed through our registrar partner and are additionally governed by the Domain Registration Agreement, including the rules of the relevant registry and ICANN policies.

Domain fees are non-refundable once a registration or renewal has been submitted to the registry. It is your responsibility to keep contact details current and to respond to verification requests, which can otherwise result in suspension of the domain.

You keep ownership of everything you upload. You grant us the licence we need to store, transmit and back up that content in order to run the service.

You are responsible for making sure your content does not infringe anyone else’s rights and complies with the Acceptable Use Policy.

When you deploy AI agents, workflow runtimes or model endpoints, you are the operator of that workload. You are responsible for the prompts, tools, credentials and data you give your agents, and for the actions they take on your behalf.

You must not use agent hosting to send unsolicited bulk messages, to scrape services in breach of their terms, or to process personal data you are not entitled to process.

Services renew automatically at the renewal price shown on the plan at the time of purchase, which is displayed before checkout. You can cancel auto-renew at any time in the client area.

Invoices are due on the date stated on the invoice. Services may be suspended after the due date and terminated after a further notice period, at which point backups may no longer be available.

To the extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data where you have not maintained your own backups.

We may update these terms to reflect changes in our services or the law, and will publish the revised version with a new date. Material changes are announced by email to the account holder.

These terms are governed by the laws of Kenya, and disputes are subject to the exclusive jurisdiction of the Kenyan courts.