Refund Policy

Shared hosting, WordPress hosting, email hosting and reseller hosting cancelled within 30 days of the initial purchase are refunded in full to the original payment method.

If a service fails materially and we cannot fix it, we will refund the unused portion of the term at our discretion.

Domain registrations, renewals, transfers, privacy add-ons and registry fees, which are paid onward to the registry once submitted.

SSL certificates once issued, Google Workspace and Microsoft 365 licences once provisioned, and dedicated server setup fees.

VPS and cloud servers after the first 7 days, and any service terminated for a breach of the Acceptable Use Policy or for non-payment.

Open a ticket from the client area or email support with your invoice number. Approved refunds are processed within 5 business days; M-Pesa refunds usually settle the same day.